At Rayflector UK Limited, we are committed to ensuring your satisfaction with every purchase. If, for any reason, you are not completely happy with your order, you can return the items to us within 14 days of receiving them for a refund. Please ensure that all items are returned in their original, saleable condition, complete with attached labels and tags.

Returning Your Items

You have two convenient options for returning items:

  • In-Store Return: You can return items directly to our store.
  • Postal Return: If you prefer to send your items back via post, please use the following address for our London Branch: Rayflector UK Ltd
    122 Commercial Road
    London, E1 1NL
    United Kingdom

Don’t forget to include your order number with your return.

Processing Your Return

Once we receive and process your returned item(s), we will send you an email confirmation. Please allow up to 10 working days for us to complete the refund process. Your refund will be credited to the original card used for the purchase; we are unable to issue refunds to a different card.

Returns Beyond 14 Days

If your return request extends beyond the 14-day period, we cannot offer a refund.

Cancellation Rights

Per the Consumer Protection (Distant Selling) Regulations 2000, you possess a strict right to cancel your order within 7 working days after receiving your goods. To exercise this right, written notification of your intent to cancel is mandatory within the 7-day window, facilitated through our online Returns procedure. It is crucial that you preserve the item(s) meticulously, refraining from any usage prior to return. Timely return of the item(s), in their original packaging, complete with tags and labels, upon notifying us of your cancellation.

Please note that you are responsible for the items until they reach our warehouse. To ensure a safe return, we recommend using a tracked service.

Should you have any further questions or need assistance, please do not hesitate to reach out to us. Your satisfaction is our utmost priority.